Shipping policy
Shipping Policy
Rich Roots is committed to providing reliable and transparent shipping for all customers. By placing an order with us, you agree to the following shipping terms and conditions.
Order Processing
All orders are processed within 2–5 business days, excluding weekends and holidays. Processing time may increase during sales, promotions, restocks, or high-demand periods.
Orders are not shipped or delivered on weekends or holidays.
Shipping Methods & Delivery Times
Shipping times vary based on your location and the shipping carrier. Estimated delivery times are provided at checkout but are not guaranteed.
Delivery delays may occur due to:
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Weather conditions
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Carrier delays
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Customs processing
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High-volume shipping periods
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Unforeseen circumstances beyond our control
Shipping Rates
Shipping costs are calculated at checkout based on:
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Package weight
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Shipping destination
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Selected shipping method
All shipping fees are non-refundable.
Address Accuracy
Customers are responsible for providing accurate and complete shipping information at checkout.
Rich Roots is not responsible for lost or delayed packages due to incorrect or incomplete addresses.
If a package is returned due to an incorrect address, the customer is responsible for reshipping fees.
Tracking Information
Once your order has shipped, a tracking number will be provided via email or text (if applicable). Tracking updates depend on the shipping carrier’s system.
Lost, Stolen, or Missing Packages
Rich Roots is not responsible for:
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Packages marked as “delivered” but not received
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Stolen packages
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Carrier errors
Customers must contact the shipping carrier directly to file a claim.
Damaged Packages
If your order arrives damaged, you must contact us within 48–72 hours of delivery and provide clear photo evidence of the damage and packaging.
Approved claims may receive a replacement or refund at our discretion.
International Shipping
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Customers are responsible for customs fees, duties, and taxes
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Delivery times may vary significantly
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We are not responsible for customs delays or seizures
Policy Changes
Rich Roots reserves the right to modify this Shipping Policy at any time without prior notice.