Refund policy

Return & Refund Policy

Rich Roots values customer satisfaction and strives to provide high-quality hair care products. Please read our Return and Refund Policy carefully before making a purchase.

Due to the nature of cosmetic and hair care products, all sales are subject to the terms below.

1. All Sales Are Final

For hygiene and safety reasons, all hair care products are final sale. We do not accept returns or exchanges on opened, used, or tampered products.

This policy exists to protect customers from receiving products that may have been contaminated or previously used.

2. Eligible Refund Cases

Refunds or replacements may only be considered under the following circumstances:

  • You received the wrong item.

  • Your product arrived damaged or defective.

  • Your order was incomplete (missing item).

To be eligible, you must contact us within 3–7 days of receiving your order.

3. Proof Required

To request a refund or replacement, customers must provide:

  • Order number

  • Clear photos or videos of the issue

  • Description of the problem

Requests without proof will not be approved.

4. Non-Refundable Situations

Refunds will NOT be issued for:

  • Change of mind or dissatisfaction with scent, texture, or results

  • Allergic reactions or sensitivities

  • Incorrect address provided by the customer

  • Delays caused by shipping carriers

  • Packages marked as delivered but not received

  • Normal wear or natural variations in product appearance

Customers are responsible for reading product descriptions and ingredient lists before purchasing.

5. Refund Method

If your refund request is approved, refunds will be issued to the original payment method used at checkout.

Processing time for refunds may take 5–10 business days, depending on your bank or payment provider.

Shipping fees are non-refundable.

6. Exchanges

We do not offer direct exchanges. If approved, we may send a replacement product at our discretion.

7. Chargebacks & Disputes

Customers agree not to file chargebacks or payment disputes without contacting us first.

Fraudulent chargebacks may result in being banned from future purchases.

8. Policy Abuse

We reserve the right to refuse refund requests if we suspect abuse of this policy or fraudulent behavior.

9. Contact Us

For all return or refund inquiries, please contact us:

Email: rich.roots222@gmail.com
Business Name: Rich Roots
Response Time: 24 - 72 business hours